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Contact us
Questions about an order, a refund or your account? Our support team is here to help. Please include your order reference so we can help you faster.
Customer support
- Working hours
- Monday – Friday, 09:00 – 18:00 (Tallinn time, EET/EEST)
- First response
- Within 2 business days
- Complaint resolution
- Within 10 business days
Legal entity
- Company
- Hytrenda OÜ
- Registry code
- 17508576
- Type
- A private limited company (osaühing)
- Registered office
- Pärnu mnt 106-21, Kesklinna linnaosa, 11312 Tallinn, Harju maakond, Estonia
- Trading name
- Topup
Complaints and disputes
If something went wrong with a purchase, please contact us first — most issues are resolved quickly. We acknowledge every complaint within 2 business days and resolve it within 10 business days. Contacting us before raising a dispute with your bank is usually the fastest way to get your money back where a refund is due.
EU consumers can also use the European Commission’s consumer redress portal. See our Refund Policy and Terms of Service for details.